Document 724

Message: Mem Bad Pointer

Version: 3.0 - Scientific WorkPlace, Scientific Word, & Scientific Notebook

Problem

Closing a document results in the following error from the SmartHeap Library:

MEM_BAD_POINTER

Explanation

The error is caused by a conflict between the Windows XP Service Pack 2 update and SmartHeap, which is used with Version 3.0 of SWP, SW, and SNB.

Solution

You can safely ignore this error.

Microsoft has released a hotfix for this Service Pack 2 bug. See http://support.microsoft.com/default.aspx?scid=kb;en-us;910466.

NOTE: A previous version of this document provided a link to a replacement SmartHeap library file. This has been superseded by the above hotfix.

Added 06/07/06; Modified 03/30/07