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Document 367

Troubleshooting Scientific Notebook

Version: 3.x, 4.x, 5.x - Scientific Notebook

Many topics in our support knowledgebase apply to all our products. If you can't find the information you need here, search the knowledgebase or contact Technical Support.

The following information may help if you experience problems with Scientific Notebook.

Installing Scientific Notebook

Error Starting Program: Scinoteb.exe file is linked to missing export CTL3D32.DLL

Problem: This message displays when the CTL3D32.DLL file on a Windows system is an older version than the one Scientific Notebook requires.

Solution: Install a new version of the DLL file.

System crashes during installation

Problem: When you attempt to install the Beta versions of Scientific Notebook, you get messages indicating that certain files can't be found, can't be copied, or can't be decompressed.

Solution: There may be problems with your temporary directory.

WININET.DLL not found

Problem: When you attempt to run Scientific Notebook, you receive an error stating that WININET.DLL or OLEAUT32.DLL was not found.

Solution: Install the missing file.

Fonts display incorrectly

Problem: The Scientific Notebook Unicode fonts don't display on screen or print correctly.

Solution: Check that the fonts are installed properly and correct the installation if necessary.

Starting Scientific Notebook

Cannot connect to license server

Problem: The message displays when you try to start the program.

Solution: Modify the default environment variable for FLEXlm, our licensing software.

License verification error

Problem: Windows is trying to run the program under a Terminal Service.

Solution: Log off and restart.

Scientific Notebook doesn't start

Problem: Scientific Notebook doesn't start if you have installed the preview release of Microsoft Internet Explorer 4.0. There is a bug in sh32w32.dll, a file located in your Windows system directory.

Solution: Update to a newer version of sh32w32.dll.

Displaying Scientific Notebook documents

Can't find file (filename)

Problem: The message displays when you try to open a file.

Solution: Choose an option.

Problem with importing JPG graphics

Problem: JPG graphics created with Adobe Illustrator don't import correctly.

Solution: Open and save the graphics in a different program.

Single and double quotes are displayed as question marks

Problem: Some characters appear incorrectly in Scientific Notebook if the software is installed on systems running Japanese Windows.

Solution: Install a new character mapping file to replace the file of the same name in the Scientific Notebook program directory.

Printing Scientific Notebook documents

Not all characters print

Problem: Some characters don't appear in print.

Solution: TrueType fonts haven't been downloaded correctly to the printer. Download the fonts.

Last revised 04/25/06

This document was created with Scientific WorkPlace.

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